Call Center

1st Choice has the industry expertise to ensure you have the right people, when you need them.
1st Choice provides call center staffing for inbound and outbound call centers, including bi-lingual and multi-lingual candidates. Our trained call center staff is passionate about customer service, building relationships and offering amazing support. Our Call Center team is the voice of our organization and we guarantee a positive impact on your organization as well your customers.

  • Call Center Managers and Supervisors
  • Call Center Operations
  • Communication Specialists
  • Customer Service Representatives
    • (Inbound/Outbound)
  • Department Support Specialists
  • Order Entry Clerks/Specialists
  • Quality Control Specialists
  • Reservation Agents
  • Surveyors
  • Team Leaders

Call centers are often challenged with long training cycles and high turnover rates. We can help you respond to these challenges by providing experienced team members who can quickly adapt to and thrive in your environment. We have an exceptionally skilled workforce with proven aptitude in nearly any call center environment. They handle customer service calls, connect with potential customers who call for information, and provide professional support to outside sales staff. We understand the importance of delivering a quality experience every time an employee interacts with your customers.

1st Choice is diligent in evaluating their reliability, personal traits, and communication skills before we send them on an assignment. 1st Choice also provides a comprehensive and innovative method for recruiting, screening, training, managing, and retaining the most effective employees, ensuring that you deliver the highest quality service available to your customers.